Frequently asked questions

Do you sell phone numbers?

No. A number becomes visible only when both people agree to exchange it. No plan, at any price, buys somebody else’s contact.

What does paying actually give me?

More people you can approach each month, and better visibility. Replying to someone who contacted you is free on every plan.

Can my family see my messages?

Never. A guardian sees progress, and introductions if you allow it. Message content is not available to them at any level.

Someone made a profile for me. What can I do?

It stays invisible until you confirm it from your own phone. Decline and it is removed within 24 hours.

Is my profile on Google?

Only if you chose a public profile and left search-engine indexing on. Both are yours to switch off at any time.

What happens to my ID document?

We check it, store the yes/no result, and delete the image within 30 days. It is never shown to another member.

Does it cost anything to look?

No. Browsing and searching are free without an account. You only pay when you want to make the first move — and replying to someone who contacted you is always free.

Who decides what appears on my profile?

You do. Every field has its own visibility setting, and photographs are hidden by default until you choose otherwise. Your mobile, email and social handles are never profile fields at all.

What is the dating side, and will my family see it?

It is a separate product with a separate profile, separate photos and separate rules. Joining is an explicit choice, and no guardian, matchmaker or ordinary staff account can see that you are on it.

How do I report someone?

Every profile and every conversation has a report control. Reports reach a moderator, and blocking is silent in both directions — the other person is never told.

Can I delete my account?

Yes, from your settings. Deleting the dating side on its own is also one click, and it leaves your matrimonial profile untouched.

Do I need a matchmaker to use SheTu?

No. A ghotok is optional, and one can only open your case while you have given live consent for it. Withdraw that consent and their access ends immediately.